
Arrived more than 3 hours late on an easyJet flight, or it was cancelled? Check if you may be owed compensation in seconds. This service is independent of easyJet.
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Before you claim
Quick answer. Per passenger, UK261 pays £220 up to 1,500 km, £350 from 1,500 to 3,500 km and £520 over 3,500 km, or £260 on a flight over 3,500 km that arrives 3 to 4 hours late. Full amounts.
Per passenger, UK261 pays £220 up to 1,500 km, £350 from 1,500 to 3,500 km and £520 over 3,500 km, or £260 on a flight over 3,500 km that arrives 3 to 4 hours late. The sum is fixed and is not linked to the ticket price. Distance is measured by the Great Circle Route method. EU261 pays €250, €400 and €600 on the three distance bands.
| Flight distance | Late at the destination airport | UK261 |
|---|---|---|
| Up to 1,500 km | More than 3 hours | £220 |
| 1,500 to 3,500 km | More than 3 hours | £350 |
| Over 3,500 km | 3 to 4 hours | £260 |
| Over 3,500 km | More than 4 hours | £520 |
Source: Civil Aviation Authority, Delays. Check a distance on the calculator.
You may qualify if you arrive more than three hours late at your destination airport and the delay was caused by easyJet. This page covers UK261 and EU261; the United States rules in some AI summaries do not apply to these flights. A delay of 1 hour or 2 hours does not pay this fixed compensation.
On a flight over 3,500 km, arriving more than 4 hours late pays £520 and arriving 3 to 4 hours late pays £260. Under 3,500 km the sum is £220 or £350 once you are more than 3 hours late. Source: CAA Delays.
Care can still apply once a delay reaches at least 2 hours under 1,500 km, at least 3 hours from 1,500 to 3,500 km, or at least 4 hours over 3,500 km. That means food and drink, two phone calls or emails, and a hotel with transport if you are held overnight. A delay of at least 5 hours includes a choice not to travel and a refund for the unused flights.
On one booking, connecting flights are counted at the final destination. A late arrival only at the connection does not decide the claim. A self-transfer booking has no statutory right to compensation for a missed later flight. Source: CAA Delays.
The notice of rights applies to flights operated by easyJet UK Limited, easyJet Europe Airline GmbH or easyJet Switzerland S.A. that depart the UK or an EU member state, and to some arrivals from another country.
easyJet publishes its policy as a notice of rights for delayed and cancelled flights. See easyJet's notice of rights.
GOV.UK describes UK law as covering a flight that departs a UK airport on any airline, arrives in the UK on an EU or UK airline, or arrives in the EU on a UK airline. The same coverage is on the homepage UK261 and EU261 rules. EU261 pays €250, €400 and €600 on the three distance bands.
Other airlines use the same UK261 bands. See flight delay compensation by airline on the homepage.
Extraordinary circumstances can remove the right to compensation, and the airline has to set out why. In its notice of rights, easyJet gives air traffic control, weather, civil unrest, terrorist and security alerts, industrial action, and unexpected flight safety shortcomings. The claims portal lists weather, industrial action and air traffic control restrictions as reasons that are not eligible.
easyJet lists weather as an extraordinary circumstance, and the portal lists weather as a reason that is not eligible. The examples are in easyJet's notice of rights and on the CAA page Am I entitled to compensation?
easyJet lists air traffic control as an extraordinary circumstance. The CAA gives air traffic control strikes, and strikes by airport or air traffic control employees, as examples that can excuse the airline. See CAA Cancellations.
The CAA describes strikes unrelated to the airline, such as airport staff, ground handlers, air traffic control or border force. easyJet lists industrial action in its notice, and the portal lists industrial action as not eligible. Ordinary technical problems, such as component failure and general wear and tear, are not extraordinary circumstances.
Claim from easyJet first, through its claims portal. easyJet asks you to claim directly.
Your assistant prepares your claim details. You approve them and submit the claim in your own name through easyJet's portal.
Have the booking to hand before you open the form. On that form, flight numbers start with EZY, EJU or EZS, and easyJet asks for the digits only. If the number starts with 9, use the original flight number.
Evidence to gather: the booking confirmation, the boarding pass, and the names as booked. For expenses, keep itemised receipts. For a CAA complaint, keep copies of letters or emails with the airline, plus the flight number, date, time, route, airline reference and number of passengers.
The form is easyJet's online claims portal, and every field is required. Weather, industrial action and air traffic control restrictions are listed there as reasons that are not eligible. Open it here: easyJet claims portal.
You may be owed compensation if the flight was cancelled and you were told less than 14 days before departure. Told 14 days or more before departure usually means no fixed compensation. easyJet's notice says there is no compensation if you were told at least two weeks before departure.
The sum depends on how much notice easyJet gave and on when the replacement flight arrives.
With less than 7 days' notice, the CAA uses the sums below when the replacement flight arrives late by the times shown. There is no compensation if the new flight departs no more than 1 hour before the original and arrives less than 2 hours after the original arrival time.
| Flight distance | Arrival at final destination | Compensation |
|---|---|---|
| Under 1,500 km | 2 hours or more late | £220 |
| 1,500 to 3,500 km | 3 hours or more late | £350 |
| Over 3,500 km | 4 hours or more late | £520 |
| Over 3,500 km | Less than 4 hours late | £260 |
| Flight distance | Arrival at final destination | UK261 |
|---|---|---|
| Under 1,500 km | 2 hours or more late | £220 |
| Under 1,500 km | Less than 2 hours late | £110 |
| 1,500 to 3,500 km | 3 hours or more late | £350 |
| 1,500 to 3,500 km | Less than 3 hours late | £175 |
| Over 3,500 km | 4 hours or more late | £520 |
| Over 3,500 km | Less than 4 hours late | £260 |
The CAA says this table does not apply when the replacement flight departs up to two hours before the original departure, or at any time after it, and arrives less than four hours late: no fixed compensation is due in that case. If the replacement flight arrives more than four hours late, £220, £350 or £520 applies by distance. Source: CAA Cancellations. GOV.UK Table 3 shows the same sums but words the conditions for some rows differently, so check both pages if your replacement flight left earlier than planned.
Involuntary denied boarding, when you were presented on time for check-in, is a compensation case under easyJet's notice of rights. The sum depends on the flight distance and on how late the alternative flight arrives (GOV.UK, Table 5).
If you are delayed at least 5 hours, you can choose not to travel and get a refund for the unused flights. On a cancellation, easyJet offers a free switch, a voucher valid for 12 months, or a refund. easyJet says refund requests for cancelled flights are processed within 7 days. That timing is the refund, not compensation. Sources: easyJet delays and cancellations and CAA Delays.
Where an expense claim is still open, use the forms on the delays and cancellations page and keep itemised receipts.
If you are delayed overnight, the airline should provide accommodation and transport between the airport and that accommodation, plus food and drink and two phone calls or emails. Care starts at 2 hours under 1,500 km, 3 hours from 1,500 to 3,500 km, and 4 hours over 3,500 km. If the airline does not arrange it, keep an itemised receipt. Source: CAA Delays.
A hotel can be provided when the delay runs overnight. Keep the booking, and keep an itemised receipt if you pay for the room yourself.
Food and drink vouchers can be issued during the delay. Keep the voucher and any receipt.
Compensation is not paid automatically: you claim from easyJet first, and if easyJet takes more than eight weeks to reply, or you are not satisfied with its final response, you can escalate.
The next step is an approved ADR scheme. easyJet says you may refer a complaint to AviationADR within 12 months of its final response, and that AviationADR is approved by the Civil Aviation Authority. If the airline is not signed up to ADR, the route is the CAA's Passenger Advice and Complaints Team. Sources: CAA Delays and easyJet's notice of rights.
Refunds are not compensation. easyJet says refund requests for cancelled flights are processed within 7 days. Source: easyJet delays and cancellations.
The CAA's legal limit to issue claims at Court is 6 years in England and Wales and 5 years in Scotland. Contact the airline as soon as possible. The CAA's PACT will not take a complaint when less than a year is left to take legal action. Source: How the CAA can help.
If easyJet rejects the claim, ask it to explain the refusal; if it relies on extraordinary circumstances it needs to set out why (CAA). If you are not satisfied with the final response, you can refer it to AviationADR within 12 months of easyJet's final response (easyJet notice), or to the CAA's PACT if the airline is not signed up to ADR.
An appeal uses that same route: AviationADR within 12 months of the final response, or the CAA's PACT when the airline is not in an ADR scheme. The time limit still applies. Sources: the CAA and easyJet's notice of rights.
EC261 and expense claims use the forms on its delays and cancellations page. Compensation claims are made through the claims portal. For other questions use the easyJet contact page.
FAQ
This check cannot confirm that the flight existed, was delayed, who operated it, the real arrival time, the cause, or that easyJet will accept the claim.
Short answers, with links to the section that has the detail. The homepage FAQ covers the same UK261 rules for any airline.
You may qualify if you arrive more than three hours late at your destination airport and the delay was caused by easyJet. A 1 hour or 2 hour delay does not pay this fixed sum. See over 3 hours.
Per person, UK261 pays £220, £350 or £520 by distance, or £260 when a flight over 3,500 km arrives 3 to 4 hours late. EU261 pays €250, €400 and €600 on the three distance bands. See the amounts.
Claim from easyJet through its claims portal, in your own name. You approve the details before anything is submitted. See how to claim.
It is the claims portal. What to have ready is under the form.
No fixed compensation is due for a 1 hour or 2 hour delay. Care can still apply at 2 hours on a flight under 1,500 km. See care times.
Yes, it can. easyJet lists weather, air traffic control and industrial action as extraordinary circumstances. The CAA gives strikes unrelated to the airline, such as airport staff, ground handlers, air traffic control or border force. Ordinary technical problems are not extraordinary circumstances. See extraordinary circumstances.
Compensation is not paid automatically. If easyJet takes more than eight weeks, or you are not satisfied with its final response, you can escalate. A cancelled-flight refund is a separate process, and easyJet says those refund requests are processed within 7 days. See how long.
Ask easyJet to explain the refusal. You can refer a final response to AviationADR within 12 months, or to the CAA's PACT if the airline is not signed up to ADR. See rejected claims.
You may, if you were told less than 14 days before departure. The sums for 7 to 14 days' notice and for less than 7 days' notice are in the cancellation tables.
The CAA's court limit is 6 years in England and Wales and 5 years in Scotland. Contact the airline as soon as possible. See the time limit and How the CAA can help.
The claimant must be a passenger on the booking. The lead passenger can include others on the same booking with their permission.
Make your compensation claim in easyJet's claims portal. EC261 and expense claims use the forms on its delays and cancellations page. See contact.
easyJet holidays bookings are handled by its holidays team. A booking made through a tour operator or travel agent goes to them.
No. This is an independent service and it is not affiliated with easyJet. easyJet is a trademark of its owner.